Ceiling tile orders of under 40 tiles ship in one week. Orders in excess of 40 tiles take over 2 weeks, up to 4 weeks. This is because we glaze tiles on demand. Very large orders (over 250 tiles) also require us to make factory orders (to backfill our inventory). We plan to compress our delivery in 2006, with our new warehouse in MD. We look forward to being able to serve you faster on large orders.

Gates ship 2 weeks after design approval. Other delivery and lead times are as shown on the web site.

Gates - Your Design Diagram is the Master Document. After ordering at the online store, or via fax, you will receive a personalized gate diagram, in response to your order. You may amend this diagram as needed or cancel your order. Once you approve the diagram, the diagram forms the only master document describing your gate. The approved design diagram supersedes any previous e-mails or even the Yahoo order, which may have different "build-to" or finish parameters. Our carpenters use only the approved diagram when building your gate. We commit to satisfying the design diagram as you have approved it. The customer is solely responsible for specification of the gate parameters, measurements, and finishes, in that diagram. Urban Revivals LLC bears NO RESPONSIBILITY for whether the gate will fit or mount into your gate area.

Itemized Bids. We hope that our experience and pictures shown on this site, will strongly encourage you to consider Urban Revivals for your decorative need or restoration work,  or as a follow-on to the work of your existing general contractor. However, we recognize that today's cost-conscious homeowner also wants the best value for their dollar. For this reason, your final quotation will itemize the following expenses, so you have confidence in the rationale for total costs:

• Materials and Fixtures

• Labor

• Third-party expenses (permits, subcontractors if applicable)

• Job Assumptions and any Cost Caveats

• Estimated Total time to Complete 

On-Site Visits for Final Cost Estimation. A visit to your home may be required to complete the final quotation. Our quotes, which are e-mailed to you, are intended to give you an estimate for a working budget. An on-site visit will allow us to determine what additional preparations, if any, are required. Any increase in costs is normally attributable to such things as extensive surface preparation work, construction issues complicating the effort (such as a dropped ceiling), or more labor-intensive techniques (such as detailed glaze work).  At the time of the on-site visit, you may still have some questions regarding final specifications, or several design choices in mind. If this is the case, your final bid will be accompanied by not-to-exceed costs for the design alternatives. 

Specifications and Mock-ups. Your bid will include a detailed description of work to be performed, including the identification of all work-affected areas in your home, and all surfaces to be finished or refinished. Most jobs will require the selection of paints, glazes, pigments, textiles, decoupage imagery, or finishes necessary to best harmonize with the historical period or decorating style of your home or room. For example, the selection of a Victorian three-part wallpaper design can only proceed after the client views several "mock-ups" and has the opportunity to see and then select the final paper selections. While custom paint and faux effects require samples, we are also pleased to proceed directly using client requests for specific wallpapers or other materials, if these are known in advance.

Paint selections are usually made by working with the client to create a color palette on-site. Our samples range from 1 foot square to16' sq ft panels depending on the scale of the design. Mockups are often free, or always low cost. Urban Revivals provides all paint codes (names and/or mix information) and pigment information, so that clients have the information available for any future touch-ups they may require.

Standard Contracts. Urban Revivals follows all D.C. contractor regulations, which allow the client to cancel within a three-day period, should he or she change his mind after signing a contract. After that period, contract terms apply. The contract typically requires advance payment of materials and a deposit on a small percentage of the service work, combined with payment of the balance at completion within NET 15 terms. Larger jobs may require incremental progress payments.

Scheduling. Urban Revivals maintains automated scheduling systems, and can work with your schedule to pick dates and times for completing the work.