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This Section Applies to Orders made on our Online Store, or via Purchase Order

Materials purchases under a service contract may be subject to a different return policy. Please refer to your service contract. Our online store is located at www.gates2u.com .  The return period has now expired for all previous sales. Urban Revivals has dissolved its corporation in the District of Columbia.
 

Return Policy

  • If, for whatever reason, you are not completely satisfied with your  purchase, you may return UNUSED, RESALABLE, returnable products to us for a refund or exchange, provided you notify us and we receive the item back in our warehouse within 20 days of the original date of delivery.

  • Special orders and custom orders are non returnable or cancelable.
    Personalized items are special made for you and cannot be returned.

  • Order shortages, damages or discrepancies must be claimed within 5 days of receipt of order.
    Custom orders and special orders are non returnable or cancelable.

  • All returns and refunds are subject to final approval from our Customer Service Department.
    A 15% restocking fee applies when returning items.

  • If an order is refused, shipping charges are non refundable and all restocking fees will still apply. If a customer refuses a package, they will be charged for any charges we incur in having the packages returned to us. If a customer refuses a personalized non-refundable item, they cannot receive any credits by simply refusing the delivery, and they will incur an additional charge for any return fees we incur after the package is refused. The refused package shall remain in the possession of Urban Revivals until such time as the customer remits payment for us to send the item(s) again. If payment is not received within 30 days of the first failed delivery, then the item is forfeited.

  • Shipping charges are non refundable.

  • Returns on items that included 'Free Shipping' will be credited for the item ONLY minus the original shipping charges we incurred to ship the item(s) out to you & restocking fees will still apply.
     

 

 

 

Return Instructions


Please email our Customer Service Department (view our Contact Page) with the following information requesting a refund or exchange:

1. Order number
2. Product number and/or name
3. Reason for return
4. Note type of return (Refund, Exchange, Replacement)

We will reply via email with a Return Material Authorization number (RMA#), which MUST be issued prior to  accepting any returns. Packages without an RMA number cannot be accepted at our warehouse.
Please return items in their original box. Include the original packing slip, copy of the receipt, exchange or refund instructions and the RMA number. The RMA number should also be clearly visible and on the shipping label. Also, please make sure that the package is securely wrapped.

You may drop off the package at a UPS or FedEx pickup station.
Again, please note that we can only refund shipping costs if the return is a result of our error, otherwise, shipping costs are your responsibility.

Where do I send the returns?
Please arrange to have packages shipped to the address emailed to you with your authorized RMA number.

When will I receive my exchange or refund?
Once the package is picked up from your location, it could take UPS or FedEx one to eight days to return the item back to our warehouse. We will exchange or issue credit within 14 business days of receiving items with authorized RMA numbers. Please note that credit card refunds may not appear until the following billing cycle.


What are the other guidelines?

  • All returns must be received in our warehouse no later than 20 days from the original date of delivery.

  • If your product is not manufactured by Urban Revivals LLC, we encourage you to please read the warranty information enclosed with each product.

  • A refused order will be handled as a returned order.

  • Order shortages, damages or discrepancies must be claimed within 5 days of receipt of order.

  • Products subject to misuse and/or mishandling are not eligible for a refund. Missing parts or manuals could result in restocking fees.

  • Any item returned after 20 days will not be credited and will be the sole property of Urban Revivals.

Backorders are automatically canceled off the order if they are not back in stock within 2 weeks.

No credit needs to be issued for backordered items, your credit card is charged only for items that are shipped. Note: if the manufacturer requires that we pay to backorder an item, we will confirm this exception with you, before charging your card.

Currently we do not offer a print catalog, but feel free to shop online or email us.


Email

Please note that e-mail is not encrypted and is not considered a secure means of transmitting credit card numbers.

 

 

Cancellations

 

Changing Or Canceling A Recently Placed Order


We ask that you please make sure that your order is correct prior to submitting it to us.

 Once you place your order our systems begin processing. Should you need to cancel your order for any reason, please email us immediately using the address provided in your confirmation email.

 

If an order is canceled after 1 hour, the customer is responsible for a 10% cancellation fee.

 

Personalized or customized items can only be cancelled within 2 hours after order. After that, they can be neither cancelled nor returned.

 

We will make every effort to stop the items from being shipped. However, once the order is in transit, we will be unable to change or cancel your order, thus you will need to follow the Return Policy procedures stated at left to return the items for exchange or refund.

 

 

Security

 

With respect to our data security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you. This includes gateway firewalls and VPN (encrypted IP sessions) for transmitting customer data within our premises.

Our online store servers are protected within separately authenticated domains, which are firewall-protected at the wide area network gateway. These servers are managed by Yahoo! and backed by 128-bit SSL encryption software, ensuring that all of your information is safe. Credit card payments made through our catalog site are directly submitted to SSL-secured merchant gateways for authorization and processing. Both online, phone, and in-person sales are processed through either a secured Wells Fargo or PaymentTech (First National Bank) secured merchant gateway. These gateways link directly with our accounting system, for faster speed and higher reliability in processing your orders.

Our web site server for non-secured pages (such as this one) are managed by DTIS Data Services in Denver, which mantains an active anti-spam and anti-virus data protection policy.

Our credit cards are processed using commercial data services through Wells Fargo, Innovative Merchant Solutions, jointly administered by secure merchant leaders, Wells Fargo and Intuit (makers of Quicken and Quickbooks Financial products).

 

 

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©2007. Hebell LLC. Copyrighted  with Quarterly Updates. All images on file with the Library of Congress Copyright Office.
Intellectual property of Urban Revivals LLC has been sold to Hebell LLC of MD.

 

 

 

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