You will receive confirmation of your order at our online store within one business day, excluding holidays. Your card is never charged until your item is shipped, or until the materials are customized for you (whichever comes first). The cancellation policy and return policy is clearly indicated on the Online Store, and within your order confirmation message. Store items may be returned only if defective (improperly sized or operating) or damaged. Your satisfaction is important to us.  Please contact us at any point, before during or after your order. Visit the Online Store.